Help & Support

Looking for Help & Support?

Please see all the relevant information below including our most frequently asked questions to help find an answer for all of your queries. If you’re looking for further information about your account, you can contact us by submitting a ticket.

Downloads

Free members are limited to 5 standard quality acapella downloads a month.

Pro members have unlimited access to high quality acapellas, sample packs + much more.

To find out more & to upgrade your account, please see: www.voclr.it/pro/

What am I paying for?

Voclr.it was built to save time for music producers searching, sorting and finding acapellas. You don’t pay specifically for the acepallas, you pay for the service of curation and licensing.

Refunds

All sales on Voclr.it are final, We do not except refunds, due to the nature of the platform and the process of paying in advanced for the time period of the subscription.

Voclr.it Pro is a non contractal, meaning you can cancel anytime and you will still recieve the time paid for. All subscription will auto renew unless cancelled.

In some cases we may offer refunds, i.e if you paid multiple payments by accident.

Cancellations & Downgrades

If you are a Voclr.it Pro member and are looking to cancel your paid membership or downgrade to a Free account, you will be able to do this by clicking the ‘Cancel Subscription’ link on your ‘My Account’ page here: www.voclr.it/membership-account/

Legal & Copyright

You can only pubically release music containing acapellas from this site if you clear the sample with the original rights owner (Publishing, artists, writers, etc).

We have created a page dedicated to this subject as it’s very important, you can read in more detail here: www.voclr.it/legal

Acapella & Sample Removal Request

If you find an acapella or sample within the Voclr.it library and would like it to be removed, you will need proof that you own the sample and then you can contact us with the details listed below.

Delete my Account & Data

To delete all your account data, please head to your ‘My Account’ page and follow the steps: www.voclr.it/membership-account/

All data will remain in our backups for 90 days, once we have processed your request, we will no longer have access to any of your Voclr.it account data.

If you made any payments, we do not have any control how Paypal & Stripe use your data. You will need to contact them directly.

In addition, any other third party programmes such as Email campaigns with Mailchimp may take 4-6 weeks to update.